Warranty

Seres Carpet provides a two-year limited repair or replacement warranty on all of our carpets. Seres Carpets warrants to the original purchaser and first user that its carpets will be free from manufacturing defects for a period of two years from date of delivery to the original purchaser. This is a limited warranty and contains specific exclusions and limitations.

In addition to the two year manufacturing warranty, our products also carry additional supplemental warranties provided by our yarn manufacturers.

Performance Expectations

Carpets and rugs are the kind of products you have to walk on, so your floor covering gets more abuse than anything in your home or business. There are outside elements that may affect your carpets or rugs appearance over time. Many of these conditions are not covered under warranty.

These conditions are normal and not considered manufacturing defects:

• Color and texture may vary slightly from specification samples.
• Roll marks are caused by rolling the carpet or rug for shipment, but will normally disappear with routine vacuuming.
• Rolling the rug for shipping can cause seam peaking. Carefully rolling your rug in the opposite direction will minimize this problem,and it should disappear after a few
      weeks.
• Shedding is normal for new rugs, especially cut piles, and will stop with routine vacuuming.
• Small filaments of yarn that dislodge and gather on the carpet surface, especially in busy areas, cause pilling and fuzzing, that will also minimize with regular
      vacuuming.
• Matting and crushing can occur in all rugs,especially at pivot points and traffic paths. Regular vacuuming and proper maintenance help minimize these
      characteristics.
• Highlighting and shading, particularly in cut pile carpets and rugs, result from light reflecting at different angles on the surface.
• Watermarking or pooling is caused by the reversal or bending of carpet fibers so that light is either absorbed or reflected from the surface.
• Occasional sprouting, pulls, or loss of single tufts is normal. Just trim the tuft with sharp shears and vacuum.
• Ridges or rows may develop in high-traffic areas.
• Exposure to sunlight, humidity, heat, oxides and other atmospheric gases may cause color changes. Improper maintenance can also affect color appearance.
• Wet areas, like bathrooms, may cause texture and color changes due to humidity and exposure to chemicals like chlorine.
• Soil and stain resistance are excellent in Seres carpets, but no carpet is impervious to everything. Routine care and cleaning are vital to maintain long-term
      appearance.

What is not covered by the warranty?

This warranty does not cover damage caused by:

• Wrong maintenance
• Accidents or unsuitable and wrong use
• Abnormal wear such as damage caused by sharp objects, spike shoes, inadequate protection against furniture
• Water damage caused by excessive fluid in concrete slabs, hydrostatic pressure, flooding caused by ice machines, refrigerators, sinks, dishwashers, piping and
      natural disasters
• Improper craftmanship or installation not performed according to our installation instructions
• Inappropriate removal or replacement of carpets and rugs
• Damage caused by the inappropriate way of vacuum cleaning and hard or metal wheels of desk chairs and/or wheels of furniture
• Damage caused by corrosive or abrasive substances
• Installation of carpets and rugs on Inappropriate subfloors